Our customer service team is available via email from 9am to 5pm AEST Monday to Friday at the following address: customercare@thepalasade.com

If you're unsure of which size would be best for you, simply email us at customercare@thepalasade.com so we can help you personally find your best fit. We have also created a sizing guide, which can be seen here.

Currently we accept Credit Card Payments and Paypal. If you would like to arrange payment via another method, we are happy to try and assist your request.
Please contact us directly at customercare@thepalasade.com to arrange this.

Absolutely! PALASADE is based in Australia and uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.
However, if you are still concerned with placing your order, please contact customercare@thepalasade.com and we will contact you regarding an alternative method to place your order.

We generally deliver all orders in 3-5 working days
There may be the occasional delay due to Customs Clearance processes which are out of our control Palasade uses Fedex for all orders

A Pre-order item is one that you order before we have it in our inventory. You may cancel up until the time your order has been processed. To cancel, you may e-mail us at hello@thepalasade.com.

We will ship your order once all items are available. If you wish to receive your available item before the pre-ordered one, please e-mail us at customercare@thepalasade.com

Rinse each piece after contact with salt water or chlorine. Hand wash with cold water, using mild, gentle soap. Lay flat to dry.