DOMESTIC - AUSTRALIA POST (Australia)

• Australian DOMESTIC Express: 4 - 6 Business days

WORLDWIDE - DHL Parcel (any countries other than Australia)

• DHL Parcel service WORLDWIDE 10 - 20 Business days.

Shipping is calculated per location. For orders within Australia and under $200, shipping costs $10. If your order is over $200, shipping is free. For international orders and under $200, shipping costs $20. If your order is over $200, shipping is free.

If you need to make any changes to your order, please contact us at hello@thepalasade.com the same day as you place you order online. We will not be able to make any changes beyond that period.

An email will be sent once your order has been dispatched
If you do not receive one, please email hello@thepalasade.com.
All orders require a signature on delivery, make sure your supplied address is attended during business hours
We cannot send to PO BOXES, please ensure a street address is supplied.

PALASADE uses Australia Post for all Australian deliveries and DHL for all deliveries outside of Australia.

A signature is required upon receipt of goods. Please make sure you or someone is available to receive the package.

We are not liable for wrong information given to us when shipping information is asked in check out point. If the shipping address provided is not correct we are not required to refund you. As a customer, you are responsible to make sure all shipping information is accurate before finalising your order.

All unclaimed / undeliverable parcels that are returned back to us will be shipped back at the customer’s own expense.

PALASADE is not liable if your parcel is stolen if you requested safe drop or wrote a delivery instruction to leave your parcel unattended.

We accept exchanges and refunds on all our pieces within 30-days of purchase.

We only ask that the following requirements are met:

• Item/s must be in original condition with hang tag and hygiene seal remaining in place.
• Item/s must not have been worn, washed or altered in any way.
• The item was not purchased on sale (including promotional offers). Sale items cannot be returned or exchanged unless the item is faulty.

Unfortunately, we cannot accept any returns that do not meet above requirements.
Refunds will be issued excluding the original shipping and return label cost.

Please note: For exchanges, we cannot guarantee that the item will be in stock once we receive your return. If the item you wish to exchange is not in stock you will automatically receive Store Credit which you can use to purchase a different size or style online.

The shipping cost incurred for returning item/s to PALASADE for an exchange or refund are not covered nor reimbursed by us.

There are no refunds or exchanges on sale items. All sales are final if bought at a discounted price and there are no price adjustments for pieces bought at full price.

As we sell our pieces separately, you can return or exchange separate pieces (tops and bottoms).

1. Email hello@thepalasade.com with your order number and name of item/s you wish to return.

2. We will email you a form to include in your returning parcel.

3. Check your items to ensure they are in perfect condition as PALASADE will not accept any items returned damaged in any way.

4. Ship your parcel back to the address provided on the form. We recommend you send your parcel back via trackable mail as we are not liable for returns lost in transit.

5. Once the items have been received, we will send your store credit of the same value you bought it for or you will receive your refund (item price excluding original shipping cost).

We are an Australian based company so you can send returns to our office in Australia and we’ll take care of it for you.

We will provide you with the full address once you email us with your order number and name of items you wish to return.

We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply with your Returns Authorisation (RA) number within 24 hours.

If you are exchanging, we will send your new piece/s out, and email you a new tracking number within 1-2 business days.
If you are refunding, we will refund you through the same method you used to pay (Paypal or credit card) within 1-2 business days.

Whilst we hope this never happens, if you do receive damaged item, please contact us immediately at customercare@thepalasade.com.